Q: Do you offer international shipping?
A: At the moment, we currently offer shipping services within the USA and Colombia only, but we are continuously exploring ways to expand our reach globally to serve more coffee lovers around the world.
Q: Do you offer gift options?
A: Celebrate special moments with us! Personalization is available, let us be part of your occasion and make it even more memorable with our thoughtful gift options. Share the love of Colombian coffee with your loved ones!
Q: What is your return policy?
A: We value your satisfaction. Contact ventas.mattacaffe@gmail.com immediately for damaged or incorrect items. Replacements or refunds must be requested within 14 days of receiving your order. Returns for coffee beans are accepted only for shipping errors. Report any damaged items within two weeks. Unused items can be returned within 14 days for a full refund or replacement as long as they are in the original packaging. Please note that shipping costs are non-refundable. For any further assistance, do not hesitate to reach out to sales.mattacaffe.com.
Q: How much will it cost me to get my order delivered?
A: Your coffee journey with us is even more enjoyable. In the USA, relish FREE delivery on orders over $60 of coffee beans. Should your order not meet the requirement, you may opt for next-day USA delivery with DPD for only $9. Lastly, shipping costs within Colombia vary by region, providing you with the flexibility in obtaining your Colombian coffee.
Q: When will my order be dispatched?
A: From the moment you place an order, we are dedicated to preparing, packing, and dispatching your Colombian coffee within 2-3 business days. Orders placed before 10 am typically reach you the next business day, including those under our subscription service which guarantees prompt delivery to keep you fueled with the coffee you love.
Q: How long will my order take to arrive?
A: Expect your coveted coffee order within 2-5 working days, with the exception of Bank Holidays. Orders placed before 10 am Mon-Thurs are shipped the same day for your convenience. Orders made after this time or during the weekends are processed on the following working day, ensuring you receive your coffee as swiftly as possible.
Q: Can I track my order?
A: Yes, track the journey of your coffee order effortlessly. Once your order is ready for delivery, anticipate a confirmation email containing tracking details for your convenience and peace of mind.
Q: My order hasn’t arrived, what can I do?
A: Your satisfaction is our priority. If your order experiences any delay, please contact ventas.mattacaffe@gmail.com, and we pledge to promptly address the issue within 24 hours to ensure you receive your coffee promptly and enjoy its exquisite flavors without delay.
Q: How does the subscription delivery service work?
A: Elevate your coffee experience with our seamless subscription service. Simply select your desired quantity of Colombian coffee beans, frequency of delivery, and bean preparation preference. Once your order is placed, savor the convenience of our free scheduled delivery service, ensuring you never run out of your favorite Colombian coffee beans.
For any further questions or to address any concerns, we are here to assist. Feel free to reach out to us at ventas.mattacaffe@gmail.com. Your satisfaction is our utmost priority.